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The Retail Ombudsman

The Retail Ombudsman is a voluntary scheme which provides an alternative dispute resolution service in the retail sector.

As a responsible retailer and to provide our customers with added peace of mind in relation to our commitment to customer service, Dove Mill is an accredited member of The Retail Ombudsman. The Retail Ombudsman is authorised by Government to provide alternative dispute resolution services. The service is free for consumers to use and as a member we follow a strict Code of Conduct, which means that we are bound by their decisions. 

For more information, visit the Retail Ombudsman website at www.theretailombudsman.org.uk or call 0203 137 8268.

Dove Mill is very much committed to offering exceptional levels of customer service to each and every customer. We strive to go the extra mile to ensure that our customers are satisfied with their purchases and the service they receive from us. Being an accredited member of The Retail Ombudsman enhances our reputation as a responsible retailer giving our customers peace of mind when ordering from us.