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Change or Cancel an Order

CAN I CHANGE OR CANCEL MY ORDER?

All of our orders are dispatched promptly; therefore we are unable to amend your order once it has been placed. To cancel your order under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 you can refuse delivery or follow our returns process within 14 days of receipt of your goods. This cancellation right does not apply to the products listed as exclusions in our returns policy unless they are faulty.

We will refund the cost of the goods including the standard delivery charge. We may make a deduction from the amount refunded to you if the goods have been used, parts are missing or the goods or their packaging has been damaged.

Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.

CAN I ADD ITEMS TO MY ORDER?

Unfortunately items cannot be added to an order once it has been placed. You will need to place a new order for the additional items. 

CAN I CHANGE MY DELIVERY ADDRESS ONCE MY ORDER HAS BEEN PLACED?

For security and fraud prevention the delivery address cannot be changed once the order has been placed.

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