Delivery Information
| Standard UK Delivery |
|
£3.95 |
| Free Standard UK Delivery |
|
FREE |
Remote Areas are excluded from Express & Free Delivery. Remote Area orders will be delivered within 3 - 5 Working Days. A Standard Delivery charge of £8.95 will be applied to all Remote Areas listed below.
| Channel Islands Post codes |
GY1-9, JE1-4 |
| Shetland & Orkney Post codes |
KW1-17, ZE |
| Scottish Highlands & Western Isles Post codes |
PA20-38, PA41-49, PA60-78, KA27-28, PH4-41, PH42-44, PH49-50, HS9 |
| Aberdeen Post codes |
AB31-38, AB40-56 |
| Scottish Highlands Post codes |
IV1-28, IV30-32, IV36-49, IV51-56, IV63 , HS1-8 |
| Isle of Man Post codes |
IM1-99 |
| Isle of White Post codes |
PO30-41 |
| Cornwall & Scilly Post codes |
TR21 - 25 |
| Northern Ireland Post codes |
BT1 - 99 |
| Republic of Ireland |
All Eircodes |
Please note that unfortunately we do not currently offer a delivery service to British Forces Post Office (BFPO) addresses. We sincerely apologise for any inconvenience caused.
Weekends, Public & Bank Holidays
There are no dispatches or deliveries made on Weekends or Public & Bank Holidays.
Deliveries Requiring a Signature
All of our orders are dispatched by our nominated courier service and are fully tracked and require a signature upon delivery. If the first delivery attempt is unsuccessful our courier will automatically reattempt delivery the following working day. They will also post a card through your door so that you can call the courier or go online to rearrange a suitable date and delivery time. Certain deliveries will allow you to request that your parcel be left with a neighbour or in a secure location. If your order has 2 unsuccessful delivery attempts and you have not made contact with the courier company within 5 working days, your order will be returned to Dove Mill and will be refunded in full.
Estimated Time of Arrival
You will receive an email or text message, depending on your delivery notification preferences, from our nominated courier on the day that your parcel goes out for delivery, advising you of the one hour time slot in which you can expect to receive your order at your chosen delivery address. Please note that the one hour time slot issued is only an indication of the time your parcel will arrive and we cannot be held responsible for late or failed deliveries by our courier service.
Tracking Information
Once your order has been dispatched, you will receive a series of notifications to update you on the progress of your order whilst in transit. You will also receive a unique tracking number by email to allow you to track your parcel’s progress online. Click here to track your parcel.
Customer Services
If you have any questions regarding delivery not covered by our FAQ’s or Terms & Conditions please contact our Customer Services Team on our free helpline 0800 652 4036 or submit a query through our Contact Us Form.
Areas classed as ‘Remote’ are areas of the UK such as the Shetland Islands, the Outer Hebrides and Northern Ireland as well as Non-UK destinations which include Ireland, the Channel Islands and the Isle of Man. These areas are considered by our couriers to have a longer delivery time scale and have a higher transportation cost to fulfil.
Due to increased costs from our couriers when servicing the Remote Areas, unfortunately we are just not able to include the Remote Areas within our Standard Delivery charge. Our Remote Area delivery charge is currently set at £8.95, which we still feel is a fair and competitive price for delivery.
Most of our products can be quite heavy and bulky and do not fit within the Royal Mail network criteria; therefore we have to use our nominated courier’s service which caters for our transportation needs.
