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Delivery Information

Standard UK Delivery

 

  • Standard delivery is a 3-5 Working Day delivery service (Monday – Friday, excludes Weekends & Bank Holidays)
  • Please allow up to 5 Working Days for your delivery to arrive
  • Fully tracked & signed for delivery service with 1-3 hour estimated time of arrival notification on the day of delivery
  • Remote Areas are excluded from this option and will be charged a flat rate of £8.95
£3.95
Express UK Delivery

 

  • All orders placed before 2pm Monday - Friday will be delivered on the Next Working Day
  • All orders placed after 2pm on Thursday until 2pm Friday, will be delivered on the following Monday
  • All orders placed after 2pm on Friday will be delivered on the following Tuesday
  • Some Remote Areas are excluded from Express Delivery
  • Fully tracked & signed for delivery service with 1 hour estimated time of arrival notification on the day of delivery
£5.95
Free Standard UK Delivery

 

  • Free Standard Delivery on all orders of £40 and over
  • Applied at the basket, Remote Areas excluded 
  • Fully tracked & signed for delivery service with 1-3 hour estimated time of arrival notification on the day of delivery
FREE

 

REMOTE AREAS - STANDARD DELIVERY CHARGE £8.95

Remote Areas are excluded from Express & Free Delivery. Remote Area orders will be delivered within 3 - 5 Working Days. A Standard Delivery charge of £8.95 will be applied to all Remote Areas listed below.

 

Channel Islands Post codes
GY1-9, JE1-4
Shetland & Orkney Post codes 
KW1-17, ZE
Scottish Highlands & Western Isles Post codes
PA20-38, PA41-49, PA60-78, KA27-28, PH4-41, PH42-44, PH49-50, HS9
Aberdeen Post codes
AB31-38, AB40-56
Scottish Highlands Post codes
IV1-28, IV30-32, IV36-49, IV51-56, IV63 , HS1-8
Isle of Man Post codes
IM1-99
Isle of White Post codes
PO30-41
Cornwall & Scilly Post codes
TR21 - 25
Northern Ireland Post codes
BT1 - 99
Republic of Ireland
All Eircodes

 

Please note that unfortunately we do not currently offer a delivery service to British Forces Post Office (BFPO) addresses. We sincerely apologise for any inconvenience caused. 

ADDITIONAL DELIVERY INFORMATION

 

Weekends, Public & Bank Holidays

There are no dispatches or deliveries made on Weekends or Public & Bank Holidays.

 

Deliveries Requiring a Signature 

All of our orders are dispatched by our nominated courier service and are fully tracked and require a signature upon delivery. If the first delivery attempt is unsuccessful our courier will automatically reattempt delivery the following working day. They will also post a card through your door so that you can call the courier or go online to rearrange a suitable date and delivery time. Certain deliveries will allow you to request that your parcel be left with a neighbour or in a secure location. If your order has 2 unsuccessful delivery attempts and you have not made contact with the courier company within 5 working days, your order will be returned to Dove Mill and will be refunded in full. 

 

Estimated Time of Arrival 

You will receive an email or text message, depending on your delivery notification preferences, from our nominated courier on the day that your parcel goes out for delivery, advising you of the one hour time slot in which you can expect to receive your order at your chosen delivery address. Please note that the one hour time slot issued is only an indication of the time your parcel will arrive and we cannot be held responsible for late or failed deliveries by our courier service. 

 

Tracking Information 

Once your order has been dispatched, you will receive a series of notifications to update you on the progress of your order whilst in transit. You will also receive a unique tracking number by email to allow you to track your parcel’s progress online. Click here to track your parcel.

 

International Delivery

We do not currently provide an international delivery service. We apologise for any disappointment caused. 

 

Customer Services

If you have any questions regarding delivery not covered by our FAQ’s or Terms & Conditions please contact our Customer Services Team on our free helpline 0800 652 4036 or submit a query through our Contact Us Form

WHAT ARE REMOTE AREAS AND WHY DOES DELIVERY COST MORE TO THESE AREAS?

Areas classed as ‘Remote’ are areas of the UK such as the Shetland Islands, the Outer Hebrides and Northern Ireland as well as Non-UK destinations which include Ireland, the Channel Islands and the Isle of Man. These areas are considered by our couriers to have a longer delivery time scale and have a higher transportation cost to fulfil. 

 

Due to increased costs from our couriers when servicing the Remote Areas, unfortunately we are just not able to include the Remote Areas within our Standard Delivery charge. Our Remote Area delivery charge is currently set at £8.95, which we still feel is a fair and competitive price for delivery. 

 

Most of our products can be quite heavy and bulky and do not fit within the Royal Mail network criteria; therefore we have to use our nominated courier’s service which caters for our transportation needs. 

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