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Return Policy

Dove Mill is committed to selling high-quality products but we understand that there may be a time when you need to return something you’ve bought. We offer a Money Back Guarantee and we will be more than happy to issue a full refund or offer an exchange within 30 days of purchase provided the item(s) are in as sold condition, including all original packaging. To initiate your return please send email to contact@dovemill.co.uk and let us know what you will be returning. When packing your return, please remember to include your name and order details so we can refund. 

Christmas Returns Policy   

Orders placed from the 23rd November 2018 until the 21st December 2018, are eligible for return until the 31st January 2019.            

A full refund, including the outbound postage and packaging charges applied to your order, will be processed back to the original payment method within 3-5 working days of receipt of the returned item(s). You will be informed by email when the refund has been processed.

We will refund the delivery charge applied to your order, provided you return the order in full. If however you are only returning some of the items on your order, then we will only refund the cost of those items and not the outbound postage charge.

Please address all returns to:

Returns Department
Dove Mill 
Grane Road Mill
Grane Road
Haslingden
BB4 5ES

DoveMill.co.uk is run by Marvi Kids Limited.

Unfortunately, we do not offer a Freepost returns procedure. Therefore you must organise the return of any unwanted item(s) at your own expense and risk. Returns cannot be accepted without prior authorisation, so please ensure you fill out our online returns form.

We advise you to obtain proof of return from your carrier or recorded delivery through the Post Office.

Please ensure that the item received fits your requirements before altering it in any way. We are unable to accept the return of any ready made curtains that have had the drawstring pulled or have been altered in any way.

Please take into consideration that all the sizes stated on our website are approximate and the colours in product images may appear slightly different depending on the resolution and settings of your screen, of which we cannot be held responsible.

None of the above conditions will affect your statutory rights under the Consumer Rights Act 2015 if the goods are delivered faulty or there was an error on our behalf. 

Exclusions from Dove Mill’s Returns Policy:

For health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned unused and in their original packaging:

  • Mattress Toppers
  • Mattress and Bedding Protectors
  • Duvets
  • Pillows

Your Statutory Rights are not affected. 

RETURNING A PURCHASE

If returning items by post or couriers, please send to the above returns address.

We do not offer a free returns service unless the goods are delivered faulty or there was any error on our behalf.     

If you are looking to returns items, then the companies listed below, maybe of assistance:-

This information is merely guidance, and is not to be considered as instructions from Dove Mill.

  • Collect+

Collect+ has parcel drop points in over 5,800 local convenience stores across the UK. Most are open early until late, 7 days a week, so you can return items at a time and a place that suits you. Your parcel must weigh less than 10kgs and be no larger than 60cm x 50cm x 50cm to be eligible for Collect+ returns.

Click here to send a return with Collect+.

  • Parcel2Go

Online quotation tool for parcel delivery.

Click here to send a return with Parcel2Go.

  • ParcelMonkey

Online quotation tool for parcel delivery.

Click here to send a return with ParcelMonkey.

  • Royal Mail

Take your parcel to the Post Office and request the standard parcel delivery service (if you parcel contents value is greater than £46 then you may wish to take out additional insurance).

Please Note: If you use one of the services listed above, then your contract to return items is taken out with companies listed above, and it is their responsibility to return the items to Dove Mill. We are only able to issue a refund for item(s) received back safely into our warehouse.

EXCHANGING A PRODUCT

In line with our returns policy, you have up to 30 days to exchange a product.

Please fill in the online Returns Form with full transaction details, follow our returns procedure and then place a new order via our website for the product you would prefer.

FAULTY OR WRONG ITEM RECEIVED

Sometimes things go wrong! So here’s what to do.....

If the item received is faulty and has a manufacturer's defect, please click here to give us your order number, details of the defect and whether you would like a full refund or replacement. We will then advise you on how to proceed with the return.

If the item received differs from what was originally ordered i.e. (Size etc.), please fill in the Returns Form with your order number, details of the discrepancy and whether you would like a refund or replacement. We will then advise you on how to proceed with the return.

WHY DO YOU NOT OFFER A FREE RETURNS PROCEDURE?

Here at Dove Mill we do not feel it is right to build the cost of the outbound postage and packaging and the returns postage cost into each and every purchase. We are confident that you will be happy with your purchase, but if you feel the need to return your order, we ask you to do this at your own cost.

We like to stay as competitively priced as possible, if we were to offer free returns then inevitably our prices would have to go up!

We operate a Money Back Guarantee; simply return your purchase within 30 days for a no quibble refund.  You will receive a full refund, including the original outbound postage and packaging charges applied to your order, but the cost to return the purchase will be paid by you.

None of the above conditions will affect your statutory rights under the Consumer Rights Act 2015 if the goods are delivered faulty or there was any error on our behalf.

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