RetailADR, formerly known as 'The Retail Ombudsman' is an independent voluntary scheme which provides an alternative dispute resolution service in the retail sector.

As a responsible retailer and to provide our customers with added peace of mind in relation to our commitment to customer service, Dove Mill is an accredited member of RetailADR. RetailADR is authorised by Government to provide alternative dispute resolution services. The service is free for consumers to use and as a member we follow a strict Code of Conduct, which means that we are bound by their decisions. 

For more information, visit the RetailADR website at or call 020 3540 8063.

Dove Mill is very much committed to offering exceptional levels of customer service to each and every customer. We strive to go the extra mile to ensure that our customers are satisfied with their purchases and the service they receive from us. Being an accredited member of RetailADR enhances our reputation as a responsible retailer giving our customers peace of mind when ordering from us.  

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